Author Relations Officer: Defining Customer Service with ARO Supervisor Michael Yutan
Customer service is a critical skill in the dynamic world of modern business, where relationships and interactions matter more than ever. An…
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Category: Marketing & Career
Practical insights on marketing, branding, careers, workplace culture, business, and professional growth in the Philippines.
Employee Content Creators and Influencers in the Workplace
Facebook has turned many personal profiles into digital creators, but content creators and influencers are different kinds of social media hotshots. Do…
How to Build Relationships at Work: The eLink Way
Last month, we tried to understand the boundaries between leadership and friendship in the workplace. We also tackled about religious and cultural…
Leadership and Friendship in the Workplace: Does It Work?
Sometimes, we consider our co-workers as family members (or sports team members, if you will). The fact is that we might even…
Salary Increase or Promotion: What Would Make You Stay in a Company?
When I was still teaching ESL, my Japanese students, mostly professionals and businesspeople, were surprised to know that Filipinos easily hop from…
Similar to Love, Age Doesn’t Matter in BPO
I remember a Japanese student of mine when I was still teaching ESL (English as a Second Language). He retired from working…
From a Sales Representative to a Tier 1 Elite: Be the Next Kim Basit!
Achieving success is not just about skills and experience. It’s a combination of both—plus attitude. Kim Rodd Basit has the three characteristics…